Estonia (visiting address) ("Pharmee.eu") operates the website Pharmee.eu and associated pages "The Website"). Detailed contact information and other information about Pharmee.eu can be found on the Website. Via the Website, you can both buy goods and services directly from Pharmee.eu, and goods and services from other companies ("Partners") who have chosen to sell their goods and services via the Website. In connection with each product or service on the Website, it is informed whether it is Pharmee.eu or a Partner who sells and delivers the product or service. You will find this information both on the relevant product page for the product or service, as well as at checkout. If you purchase an item or service from a Partner through the Website, it is the Partner, and not Pharmee.eu, with whom you enter into an agreement. Then the partner's own general terms on the purchase are also practiced. The terms for each partner can be found at checkout.
1.1 These terms and conditions (the "Terms") apply when you as a consumer (the "Customer") place an order via the Website. In cases where these terms and conditions are the same whether you purchase a product or service from Pharmee.eu or the Partner, Pharmee.eu and the Partner are collectively referred to as the "Seller".
1.3 The customer must be at least 18 years old to order via the Website. In accordance with Norwegian law, the seller does not accept credit purchases for persons under 18 years of age. The Seller reserves the right to reject or change a Customer's orders (for example, if the Customer has provided incorrect personal information and / or has a history of non-payment of debt).
The seller shall not be liable if products are sold out, nor for image or typographical errors on the Website, such as errors in the product description or the technical specification, inaccurate prices and price adjustments (such as changes in prices from suppliers, currency changes) or incorrect information on whether a product is in stock or not. The seller has the right to correct such errors and at any time to change or update the information. If an incorrect price is stated for a product ordered by the Customer, the Seller must of course inform the customer of this and await the Customer's approval of the changed price before the Seller continues the ordering process. All images on the Website are for illustrative purposes only. Such illustrations do not warrant reproduction of the quantity of products the Customer will receive or the exact appearance, function or origin of the product. Pharmee.eu is not responsible for information coming from Collaborators or a third party on the Website.
1.4 The content of the Website is owned by Pharmee.eu, its Partners or the issuer of the license. The information is protected by intellectual property law and marketing law. This means that trademarks, company names, product names, images and graphics, designs, layouts and information about products, services and other content are not permitted to be copied or used without the prior written consent of Pharmee.eu.
2. Contracts and Orders
Regardless of whether the Customer orders an item from Pharmee.eu or a Partner, Pharmee.eu will confirm your order. A purchase agreement is entered into when Pharmee.eu has confirmed the Customer's order, and the Customer has received an order confirmation from Pharmee.eu via e-mail. The Seller encourages the Customer to keep the order confirmation for any future contacts with the Seller's customer service about the order. The customer has the right to cancel their order until it has been confirmed by Pharmee.eu. If the order is canceled, the Seller shall refund any payments made by the Customer or his / her credit card company in respect of the order.
3. Customer information etc.
The Customer promises to ensure that no one other than the Customer uses the Customer's login information. The customer is not allowed to reveal his username or password to anyone and must ensure that any documentation with information about username and password is stored so that unauthorized persons do not have access to the information. The Customer shall notify Pharmee.eu without delay if there is a suspicion that an unauthorized person has gained access to the Customer's password. The Customer is responsible for all purchases made with the Customer's login information if the Customer has not given such notice.
If Pharmee.eu suspects that the Customer is abusing its user account or login information or otherwise violates the General Terms, Pharmee.eu has the right to block the Customer's access to the user account. Pharmee.eu also has the right to assign the Customer new login information.
4. Prices, fees and payment
The prices stated on the Website apply to orders placed on the Website. All prices are stated in EUR and include VAT. Prices do not include payment and shipping fees given separately.
The customer can pay for the purchase in the manner specified on the Website. Pharmee.eu has the right to debit the Customer already in connection with the order if the Customer has not chosen invoicing or a similar payment method, and this is accepted by Pharmee.eu. In the event of invoicing or partial payment, Pharmee.eu or its partners must be able to obtain credit information from third parties. In that case, you will be informed accordingly. Pharmee.eu reserves the right not to always offer all payment methods and to change the payment method if the option the Customer has chosen for any reason does not work at the time of purchase. Or if the Customer is not approved for the chosen payment method.
5. Special offers
The Seller shall from time to time be able to make special offers on the Website that are more favorable than those contained in these General Terms and Conditions, for example with regard to payment or extended right of withdrawal. Such terms shall apply for the duration of the special offer and for the specific products that the Seller has specified in connection with this. The seller reserves the right to withdraw such special offers at any time. Upon termination or withdrawal of a special offer, these General Terms and Conditions shall apply without any changes. Offers on specific products on the Website are only valid for the limited period and until the products are sold out.
6. Delivery and shipping
6.1 Products in stock are normally delivered within the number of working days specified on the Website. Unless otherwise agreed (for example in connection with the reservation of products that are not in stock), delivery will take place no later than 30 working days after Pharmee.eu has confirmed the order in writing in the order confirmation. Special delivery terms for goods and services purchased by Collaborators can be found on the Collaborators' terms page.
6.2 The expected delivery time is stated in the order confirmation, in the check-out and / or on the relevant product page on the Website. If there is a delivery delay, the Seller will inform you of this and will continue to keep control of the order. Unless otherwise expressly agreed, and if a delivery is delayed more than 30 working days and is not due to you as a Customer, you have the right to cancel the Purchase.
6.3 If a package is to be picked up at a specific delivery location, the Customer must do so within the time period specified in the message. Packages must normally be picked up in person with a valid identification and order number. The customer will receive a delivery notification stating when and where the package must be picked up or received. The message must be able to be given by e-mail, regular mail, and if the Customer has communicated a mobile number, also by telephone or SMS. The Seller has the right to charge the Customer for a fee if the package is not picked up.
6.4 Infomax AS and its Collaborators reserve the right to charge you for packages that are not picked up or that are not accepted for all costs that arise in connection with such a return, up to a further NOK 150. Infomax AS reserves the right to charge NOK 600 for home delivery / pallets (for example TVs and exercise machines). These fees are debited separately via invoice, or alternatively acknowledged by card and direct payment.
7.1 When products are purchased on the Website, the Customer has a 14-day right of withdrawal in accordance with the applicable right of withdrawal law and consumer protection legislation. This means that the Customer has the right to cancel any purchase by giving notice within 14 days of when the Customer or his / her representative received the ordered product (right of withdrawal)
7.2 The right of withdrawal does not apply to the following product types:
(a) products made according to the Customer specification, or otherwise given a clear, individual character,
(b) products with broken seals returned for health or hygienic reasons (such as underwear, cosmetics, in-ear headphones, bathing equipment, hair dryer and similar products, shaving cases, electric toothbrushes, scales, electric pillows and foot baths),
(c) a product that is likely to deteriorate or expire rapidly,
(d) audio or video recordings (such as CDs) or computer software where the seal was broken after delivery, or
(e) digital content that has been delivered other than in a physical medium (for example, computer programs, applications, games, music, videos, or texts that are accessed by downloading or streaming).
7.3 By accepting the General Terms and Conditions, the Customer acknowledges and agrees that the right of withdrawal does not apply to digital content delivered in any other way than on a moving medium. In connection with ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information.
If the Customer wishes to cancel a purchase on the Website, the Customer must send a clear and unambiguous message to Pharmee.eu before the cancellation period expires. The customer must state in the message his name and address and other relevant information, such as order reference, invoice number and the name of the product. If the Customer does not wish to use the aforementioned message, the Customer must be able to use the standard form for the right of withdrawal issued by the Ministry of Children, Equality and Inclusion.
7.4 If the Customer exercises his right of withdrawal, the Customer shall pay for the return shipping costs unless otherwise stated on the page. The cost for return shipping, when Pharmee.eu is the seller, is 49 NOK. The Customer is responsible for the condition of the product after the Customer has received the product and during the return shipment. The customer's liability ceases when the Pharmee.eu / seller has received the return. The customer must save on the return receipt for the return. The product must be returned within 14 days from the date Pharmee.eu / the seller was notified that the Customer exercises the right of withdrawal. The product must be sent well packaged, in good condition and in the original box and / or packaging. The return must be sent to the Seller in accordance with the methods and references stated on the Website. You see a reference to who is the seller for the item at checkout.
7.5 The seller must from time to time be able to offer free returns for certain products. If there is a free return, this is stated on the current page for the product on the Website.
7.6 If the Customer exercises the right of withdrawal, the Seller shall refund the amount the Customer has paid for the product including shipping costs. Any additional shipping costs due to the Customer choosing a different delivery than the standard delivery offered by the Seller are exempt from the refund. When returning part of an order, the shipping costs will not be refunded. The Seller has the right to deduct an amount from the amount to be reimbursed corresponding to the impairment of the product compared to the original value of the product, if and to the extent such impairment is due to the Customer having handled the product beyond what is needed to determine its function or characteristics. .
7.7 The Seller shall refund the amount without undue delay, but not later than within 14 days from the date the Seller received the Customer's recall notice. But the Seller must be able to defer the refund until the Seller has received the product, or the Customer has provided proof that the product has been returned, for example by a delivery confirmation. Refund shall be made to the Customer with the payment method chosen by the Customer unless otherwise agreed, or if there is any objection to such refund.
8. Warranty and complaints
Some of the Seller's products may be subject to warranties. Information about the possible warranty period and special provisions for warranties for each product, respectively, is set out on the Website or in these General Terms and Conditions. Warranties for products should only cover original manufacturing defects and consequently no possible defects that occur during or after possible, individual changes to the product's function and appearance, such as rebuilding, upgrading or other configuration of the product.
The right to file a complaint applies to products that are defective in accordance with current consumer protection legislation. A Customer who wishes to exercise his right to file a complaint regarding an ordered product must, using the contact information found on the website, contact the seller as soon as possible after the defect was discovered. Complaints submitted within two months of the Customer discovering the defect shall always be considered to have been given in due time. The customer has the right to submit a complaint about products purchased on the website, within 2 years after receiving the product, or within five years if the product in normal use is intended to last significantly longer than two years.
The seller shall bear the costs of return shipping for any approved complaints.
As soon as a product for which a complaint has been lodged has been returned and the complaint accepted, the Seller shall refund the Customer in accordance with applicable consumer protection legislation. The Seller strives to do this within 30 days after the Seller has received the complaint, but this may be delayed depending on the product type. The seller reserves the right to reject any complaint if the product in accordance with current consumer protection legislation proves not to be defective. In connection with complaints, the Seller complies with the guidelines given by the Consumer Disputes Committee.
If an incorrect or defective item is received where the Customer wants a new replacement item, the Seller will send out the replacement item.
This invoice must be returned together with the faulty or defective item. The invoice is depreciated when the returned item is registered in the warehouse.
Information about appeal possibilities
If you want to complain about a product or service purchased from us, you can submit a complaint to:
Fred Olsens gate 1
You can complain to the Consumer Council via www.forbrukerradet.no
The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here - http://ec.europa.eu/odr10. Links
11. Force majeure
The Seller is not responsible for any delays caused by circumstances beyond the Seller's control, such as general labor disputes, acts of war, fire, lightning, terrorist attacks, amended regulations by the authorities, technical problems, defects in power / telecommunications / computer communications or other communications and defects or delays in service from subcontractors due to conditions as mentioned above. Such circumstances shall lead to exemptions from compensation and other measures Should such a situation arise, the Seller shall inform the Customer accordingly both at the beginning and at the end of the period for the relevant situation. If the situation has lasted for more than two months, both the Customer and the Seller have the right to cancel the purchase with immediate effect.
12. Changes to the General Terms and Conditions
Seller reserves the right to change these General Terms and Conditions at any time. Any changes to these General Terms and Conditions shall be posted on the Website. Changes will apply as soon as the Customer has accepted the General Terms (in connection with a new purchase, or while he / she is viewing the Website), possibly 30 days after the Seller has informed the Customer of the changes. However, the Seller recommends that the Customer regularly stays updated on the Website to be aware of possible changes to the General Terms and Conditions.
If a competent court, authority or arbitral tribunal considers a provision of this Agreement to be invalid or unenforceable, the remainder of that provision and all other provisions shall remain valid and enforceable (s) as far as applicable law allows. Any provisions that are found to be invalid or unenforceable shall be replaced by relevant legal guidance and advice.
14. Applicable law and dispute resolution
14.1 Any dispute that may arise shall be resolved amicably in discussions with the Seller's customer service. If an amicable solution cannot be reached, the Seller shall comply with the decisions of the Consumer Disputes Committee or equivalent authority in other European countries.
Does your case need to be considered by a neutral third party?
Contact our Customer Service at email@example.com
14.2 Any dispute regarding the interpretation or application of these General Terms shall be governed by and interpreted in accordance with Norwegian law and shall be decided exclusively by the courts in Norway.